|
- General Physical Values
Accuracy
The precision, exactness, and conforming to fact in details of work.
Cleanliness
--of offices, warehouse facilities, equipment, customer service areas, closets, bathrooms, etc…
Orderliness
--in offices, drawers, file cabinets, shelves, paperwork, files, phone numbers, priority of work, daily and weekly planning, etc
Punctuality and Timeliness
--in arriving on time to work, from breaks, from lunch, to meetings, in replying to letters and phone calls, in paying bills on time, etc.
Quality of Products and Services
--in terms of presentation, functionality, choice, value, speed of delivery, timeliness, suitability, repeatability, reliability, life span, etc.
Regularity
--of meetings, reports, sales calls, managerial reviews, etc.
Reliability
The way management system or personnel consistently produce results, preferably meeting or exceeding its specifications.
Responsiveness
The way people, the organization, systems, etc. react to a need coming from within or without.
Safety
--in offices, warehouses, vehicles, etc.
Speed of Operations
The measurement of whether actions occur in the fastest time.
- Organizational Values
Accountability
--of individuals, departments and divisions for performance, results, problems, etc.
Communications
--up, down, and sideways within the company, with customers and vendors, in terms of openness, frankness, clarity, frequency, accuracy, timeliness, and brevity.
Cooperation (Teamwork)
--among individuals, departments, etc.
Coordination
--horizontally between departments in terms of plans, activities, and systems.
Discipline
--in adherence to company policy, rules, systems, procedures, schedules, standards, ethics, and so on
Freedom for Initiative of Employees
--to make suggestions, develop plans, make decisions, carry out or modify actions, etc.
Integration
--for smooth operation vertically between different levels of the organization in terms of plans, decisions, and priorities.
Standardization
--in terms of forms, files, procedures, reports, performance evaluations, equipment, training, recruitment, orientations, communications, etc.
Systemization
--in sales, marketing, customer service, accounting, estimating, recruitment, training, promotions, communications, coordination, reporting, etc.
- Interpersonal Values
Continuous Improvement
The desire and ability of the company to develop and incorporate ways to continuously improve itself.
Creativity
--in terms of new products, new ideas, new systems, new methods of financing, new marketing strategies
Customer Satisfaction
The positive emotional response and joy that the customer feels from interaction with our people and our products and services.
Decisiveness
--in solving problems, planning, executing plans, in terms of speed and commitment to decisions once made
People Development
The desire and ability of the company to improve the lot of its employees, including, ultimately, their personal growth.
Harmony
The overall atmosphere and interaction between people, departments, divisions, systems, activities, rules, and policies within the company and between these elements and the external environment, customers, vendors, etc.
Innovation
The desire and ability of the company to venture into new, breakthrough areas of potential opportunities.
Integrity
Keeping to one's word, promises, agreements, being truthful, non-deceitful etc. with employees, customers, vendors, government, etc.
Loyalty
--to and from suppliers, customers, and employees
Resourcefulness
The ability to deal resourcefully, i.e. creatively, imaginatively, self-reliably with unusual problems, difficult situations, or unanticipated opportunities.
Respect for the Individual
--in establishing rules and policies, design of systems, making decisions, executing instructions, and so on in terms of people's health, safety, self-esteem, feelings, and opinions
|
